Testing IT Operations for digital transformation
IT Operations need to change, too. It becomes more and more important to speak the business language and think from the perspective of the final user of our information systems. Point of views, vocabulary and performance measurements change. Clients expect great results at a fast pace, no waiting time. It’s the digital transformation, baby.
Spindox services for IT Operations respond to this new scenario. We work using an agile and on-demand methodology, to guarantee scalability of all systems, continuous availability, maximum flexibility and end-to-end visibility of the entire value chain. We adopt a service model enabling not just our client’s IT infrastructure, but also the business user and even the final user. DevOps means to us not just process automation and quick system intervention, but especially speaking a common language.
We work in application servicing (systems and infrastructures monitoring, reporting, 24/7 second level support, configuration management). We do help desk and service desk activities (trouble ticketing, ITIL monitoring and report, with multichannel support in Italian, English and French). We work on data center management and ICT infrastructure maintenance (server, antivirus, backup, patching).