Testing IT Operations for a digital transformation

IT Operations must also change. It becomes increasingly important to understand the business and think from the perspective of the final user of our information systems. Point of views, terminology and performance measurements change. Clients expect great results quickly and without delay. This is the digital transformation.

Spindox services for IT Operations respond to this new scenario. We work using an agile and on-demand methodology to guarantee scalability of all systems, continuous availability, maximum flexibility and end-to-end visibility of the entire value chain. We adopt a service model enabling not just our clients’ IT infrastructure, but also the business user and the final user. DevOps means to us not just process automation and quick system intervention, but in particular, speaking a common language to ensure a full understanding of the entire spectrum.

We work in application servicing (systems and infrastructures monitoring, reporting, 24/7 second level support, and configuration management). We provide help desk and service desk activities (trouble ticketing and ITIL monitoring and reporting with multichannel support in Italian, English and French). We work on data center management and ICT infrastructure maintenance (server, antivirus, backup, and patching).

With regards to monitoring services, we offer a cutting-edge innovative platform thanks to our expertise in integrating enterprise development and the AI world. We bring predictive analysis to Operations.